"Kotae is an advanced AI chatbot tailored for small businesses, designed to enhance customer interactions and streamline communication. This intelligent tool utilizes content sourced from a company’s website, training documents, or FAQs, enabling it to generate accurate responses to customer inquiries based on the business's unique information. Kotae seamlessly integrates into a business's website, offering 24/7 support and the capability to communicate in over 80 languages. The chatbot allows for extensive customization, enabling businesses to personalize its appearance with brand logos, theme colors, and tailored welcome messages to create a cohesive brand experience. One of Kotae's key features is its ability to let businesses override its responses when necessary, providing control over the information shared with customers. Powered by cutting-edge technology from OpenAI and retrieval-augmented generation, Kotae continually improves its intelligence and response quality. As users interact with the chatbot, the accumulated chat history is leveraged to refine its answers and enhance the training data, resulting in more accurate and effective customer engagement over time. Kotae significantly reduces the burden of repetitive customer inquiries, managing up to 80% of routine questions, thus allowing human teams to concentrate on complex issues and high-value interactions."