"Risotto is an innovative AI tool designed to optimize IT support within Slack, a widely used team collaboration platform. Acting as an intelligent help desk, Risotto automates ticket management, addresses common queries, and processes software requests, significantly enhancing IT productivity and operational security. Key features of Risotto include automated ticket creation and routing, streamlined workflows, and support for both direct messaging and public channels. It seamlessly synchronizes with your preferred ticketing system, ensuring efficient operations. By learning from existing knowledge bases and historical tickets, Risotto effectively manages recurring inquiries and automates software access approval workflows, offering time-based access for enhanced security. Furthermore, Risotto integrates with identity providers such as Okta and Google Workspace and supports popular knowledge management tools like Notion and Confluence. Its continuous learning capability allows it to process access requests using natural language, further strengthening IT security. In essence, Risotto is designed to save time and resources, boost security, and enhance employee experience by reducing the need for constant human intervention in routine IT tasks."