tawk.to offers a comprehensive suite of free chat tools designed for websites. Its features include live chat software that enables businesses to monitor real-time website traffic and engage with visitors directly. In addition to live chat, tawk.to functions as a robust Customer Relationship Management (CRM) tool, facilitating efficient management and organization of contacts. The platform includes a Help Center feature to empower customers through self-service access to resources. Businesses can also utilize 'Chat Pages' to create customized live chat experiences on their websites. For enhanced team collaboration, tawk.to provides team chat capabilities. A standout feature is 'AI Assist', leveraging artificial intelligence to train automated bots for website interactions. These services cater particularly well to customer service needs, ensuring prompt responses to inquiries and proactive engagement with potential customers. For businesses requiring remote support, tawk.to offers options to hire chat agents or virtual assistants across various specialties. Despite its rich feature set, tawk.to emphasizes accessibility with a straightforward setup process, making it accessible to businesses of all sizes.