"Twig AI is an advanced, AI-driven solution that streamlines customer support by automating tasks typically handled by AI Support Engineers, such as responding to questions, retrieving user data, performing actions, and making API calls. The platform offers seamless integration with multiple interfaces, including web, in-app, browser, and ticketing tools like ZenDesk and HelpScout. This AI-powered tool is designed to assist users in quickly finding answers from technical documentation and knowledge bases, eliminating the need for tedious document searches. By analyzing data sources like support tickets and knowledge bases, Twig provides accurate, contextually relevant responses to user queries. It can help reduce customer support costs by up to 30% by automating repetitive tasks and enhancing the efficiency of support teams. Twig's AI models are trained on publicly available data, which allows the tool to confidently recommend the best responses, including relevant citations for added trustworthiness. This ability also helps support agents improve customer engagement by offering tools that replace monotonous tasks with human-like empathy, ensuring high-quality responses. Furthermore, Twig helps identify potential risks in responses and improves response quality standards. It easily integrates with popular documentation and knowledge base systems, while also ensuring data privacy by sanitizing information and removing personally identifiable information (PII). By providing speedy, accurate, and relevant answers, Twig significantly enhances the customer experience and ensures better productivity for support agents."